Terms & Conditions for Absolute Studios

Welcome to Absolute Studios! These Terms and Conditions (the "Agreement") govern your use of our services, including studio visits, classes, events, and related offerings. By participating in any classes or services provided by Absolute Studios, you agree to these terms. Please read them carefully.

1. Booking and Payment

  • All class bookings must be made in advance through our website, momence app, or at the studio. We have a 5 minute late arrivals/grace period policy, members are required to be on the reformer within those 5 minutes. Late arrivals will be refused entry to class and the class credit will be lost. This is for your safety and to minimise disruption at the start of class. Due to limited reception space please don’t arrive any earlier than 10 minutes prior to the start of class, 5 minutes would be ideal.

  • Payments for classes, packages, or memberships must be made before attending a class.

  • All prices are subject to change, and any changes will be communicated to members in advance.

  • Memberships and class packages are non-transferable and non-refundable, except where required by law. Refer to 8. Memberships for further details.

2. Cancellations, No-Shows and Waitlists

  • We ask that you provide at least 12 hours notice for any class cancellations. Cancellations within 12 hours will result in the loss of the class credit and fall under our Late Cancellation policy.

  • If you do not show up for a class without cancelling, you will lose the class credit.

  • We reserve the right to cancel or reschedule classes due to unforeseen circumstances. In such cases, clients will be notified either by email or SMS, and alternative arrangements or refunds will be provided. 

  • We reserve the right to change your Instructor. In such instances, members will be notified via email or SMS as promptly as possible. If the substitute Instructor is not suitable, the Studio Manager may waive the late cancellation fee, provided the change was made with short notice. If this occurs, we kindly ask that you notify the studio by email.

  • Members are required to accept their spot from the waitlist in order to be booked into the class. Communication is sent via SMS and you will have 90 minutes to reply before the spot it passed onto the next member on the waitlist.

3. Health, Safety and Hygiene

  • By attending classes, you acknowledge that you are physically capable of participating in Pilates and that you have disclosed any medical conditions, injuries, or limitations to our instructors by signing our waiver.

  • It is your responsibility to seek medical advice before beginning any exercise program if you have concerns about your health.

  • You must notify the instructor of any injuries or limitations before the start of each class.

  • Perinatal members must inform the Studio prior to attending class, a pre/post natal waiver is required before starting or continuing classes with Absolute Studios

  • We reserve the right to refuse participation in any class if, in the instructor's opinion, it may pose a risk to your safety.

  • We kindly ask that you avoid wearing loose jewelry in class to avoid damage to the equipment as well as for your safety and long hair needs to be tied up.

  • No shoes are to be worn in the reformer studio, shoes for medical reasons are allowed, members need to inform the Studio Manager of this and where possible these shoes should not have been worn outside the studio

  • Socks during class are mandatory, grip socks are preferable.

4. No Dogs Policy

  • Due to significant recent feedback and for safety and hygiene reasons, dogs and pets are not allowed in the studio without prior approval from your Studio Manager. 

5. Liability Waiver

  • By attending classes at Absolute Studios, you release Absolute Studios, its employees, instructors, and agents from any liability for injuries or damages sustained during participation in the classes or any related activities.

  • You acknowledge that you participate in Reformer Pilates classes at your own risk.

  • The Company accepts no liability for loss or damage to property of Members on the Studio premises or outside the Studio except insofar as such loss, damage or injury is by law incapable of exclusion. 

6. Age requirement

  • Members between the ages of 16 - 18 years, require consent from a parent/guardian to attend Reformer Pilates classes. The parent/guardian will also need to be present throughout the Reformer Pilates class.

7. Code of Conduct

  • We expect all clients to behave respectfully towards instructors, other clients, and staff.

  • Disruptive behaviour, harassment, or inappropriate conduct may result in being asked to leave the studio without a refund.

  • Proper attire and hygiene are required for all classes.

8. Memberships and Packages

  • Memberships are subject to a minimum 2 month contract but not fixed term. If you wish to cancel, you must provide a 30 day written notice via email or through momence. 

  • Your payment will be automatically direct-debited from your nominated account / card on the same date each month. Monthly credits will not be carried over into the next month, any deviation from this will be solely at the discretion of the company or your Studio Manager.

  • We are unable to 'freeze’' your membership, however you have the ability to 'rollover' a month's worth of classes for an additional month(s). This offer is valid once per calendar year. Please email your Studios with notice so we can process your 'rollover' on your account. 

  • You may freeze or suspend your membership under specific terms outlined in your membership agreement (injuries, pre/post natal, out of the country for 3+ months at a time).

  • Memberships and packages are non-refundable and non-transferable, except where required by law.

9. Privacy and Data Protection

  • We value your privacy and handle your personal information in compliance with applicable data protection laws. For more information, please see our Privacy Policy, this can be found at www.absolute-studios.co.uk.

  • We may use your contact information to send updates, class schedules, promotions, and other communications related to the studio. You can opt-out of marketing communications at any time.

  • At times we may take photographs, videos, or other media during class for promotional or educational purposes. In such instances, members will be notified well in advance via email or SMS.

10. Intellectual Property

  • All intellectual property rights, including logos, trademarks, and content on the Absolute Studios website, social media, and marketing materials, are owned by or licensed to Absolute Studios.

  • No content from Absolute Studios may be reproduced, distributed, or used without prior written permission.

11.  Amendments to Terms

  • Absolute Studios reserves the right to amend these Terms and Conditions at any time. Any changes will be communicated to clients, and the revised terms will take effect immediately after being posted in the studio or on our website.

  • Continued use of our services after changes have been made constitutes acceptance of the new terms.

12. Governing Law

  • These Terms and Conditions are governed by and construed in accordance with the laws of England and any disputes will be subject to the jurisdiction of the English courts.

13. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us.

14. Participant Waiver and Release of Liability

1. Acknowledgement of Risk : I understand that participation in Reformer Pilates classes involves physical activity, which carries inherent risks, including but not limited to muscle strain, joint injury, falls, or other physical harm. I confirm that I am voluntarily participating in these activities and assume all risks associated with them.

2. Health and Medical Clearance: I confirm that I am in good physical health and have no known medical conditions that would prevent me from safely participating in Reformer Pilates exercises. I understand that it is my responsibility to consult a doctor before starting any new exercise program.

3. Release of Liability: I agree to release, discharge, and hold harmless Absolute Studios, its owners, instructors, employees, and affiliates from any and all claims, demands, or causes of action arising out of my participation in classes, including injuries, accidents, or illnesses, except in cases of negligence by the studio.